Frequently Asked Questions

Our office is conveniently located at 1005 Regent Drive Suite 1, DeKalb, IL 60115.

The move-in process starts with your rental application! Applications are available here on our website by clicking "Apply Now" under the availble listing. Once you are approved, you will receive notifcation via text/email, then you can call or email to set up a lease signing appointment.

Do you have a specific time of the year you would like to move in? No problem! We have leases available just about any time of the year. At signing, we require that our tenants put down a security deposit equal to one month’s rent and in order to move in, you must pay first and last month's rent. Keys will be available for pick up at 12 p.m. on your lease start date.

Pittsley Realty offers a wide variety of pet-friendly units. To register your pet, pick up a Pet Registration Form from our office or download one from our “Forms” tab. All pets must be one year old or older*, have current vaccinations, and weigh fewer than 25 pounds*. Fees for registering you pet include a $50 application fee, a non-refundable $200 Pet Deposit*, and $50/month extra added to your rent. Please note, we do not allow our tenants to have two dogs in their unit. You can, however, have one cat, one dog, two cats, or a cat and dog. Caged animals, such as fish or lizards, do not need to be registered in the office.

*If your pet is outside of the above listed specifications, the deposit is subject to higher fees. 

All tenants who own a vehicle that will be parking in our lots are required to purchase  parking registration, the cost is $50 for the term of your lease. We do offer guest parking passes at the office at $7 for 3 days or $14 for 7 days. These passes can be limited and issued on a first-come-first-served basis. 

*

Utilities will be up and running when you move into your new unit. To avoid shutoffs, however, you must contact utility providers and put their service in your name.

City of DeKalb or City of Sycamore handles water and sewer for most our units. Those that do not receive a water bill through the city will pay a monthly flat rate for water.

ComEd provides electric service for our units. You will need to contact them to establish new service or report any problems with your electricity. (1-800-334-7661)

Nicor provides natural gas service for our units. If your home or apartment uses gas furnaces or heat, you will need to establish an account with Nicor. (1-888-642-6748)

Comcast and MetroNet are wired in our units for highspeed internet. You will need to contact them to establish an account.

Security deposit payments must be made via certified funds only (e.g. credit/debit card*, money order, cashiers check). Rent payments can be made with check, money order, and credit/debit card*. We do not accept cash payments. You are also able to make rent payments through your online portal hosted by Appfolio*. To activate your portal, please contact the office. 

*Processing Fees Apply

Maintenance requests can be filed by visiting our office, emailing us at pittsleyrealty@gmail.com, or calling us at (815)756-7768. For after-hours emergencies, do not hesitate to call our Emergency Phone at (815)739-3375. If we are unable to answer your call, please leave a message and we will contact you as soon as possible.

Having trouble deciding if your maintenance request is an emergency? The following items constitute an emergency and should be called in immediately:

No Heat In The Winter

Broken Or Frozen Water Pipes

Gas Leaks Or Gas Smell When Stove Isn’t In Use

Significant Leaks Coming From The Ceiling

Replacement keys are available at our main office located at 1005 Regent Drive Suite 1.

Replacement Keys: $50

Lockouts During Business Hours: $50

Lockouts After Business Hours: $100

To sublease your unit, you will need to follow the steps below:

1. Current tenant(s) must complete the Sublease Request Form, found in our "Forms" tab stating their intent to sublease with the name(s) of applicant(s) and/or their approval of a roommate's intent ot sublease with the name(s) of the roommate(s) and the applicant(s). 

2. An approved application for the individual taking your place on the lease. "Sublease/Add-on" Application found under Availability.

3. All parties involved will need to complete the Sublease Form and sign the lease (sent via DocuSign by our office). These documents will be sent to all existing leaseholders FIRST. Then once their initials are recorded, these documents will be sent to the sublessee. 

4. Fee of $150 per name change due upon completion. (Ex. $150 to remove, $150 to add, totalling $300).

Have questions about the subletting process? Feel free to contact us at (815)756-7768.

Your security deposit will be returned to the forwarding address you provide 30 Days after your lease is scheduled to end.